WebTotem

How does antivirus work?

Our antivirus scans every 6 hours and scans automatically each time the filesystem changes. In other words, if you upload a new file to your website our antivirus scans it immediately. There is also …

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10.12.2021

How does manual scan work?

To start scanning you need to click on rescan button in antivirus logs module. In case no changes happened to your filesystem since the last automatic scan the logs will show the same results after m…

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10.12.2021

What is WebTotem?

The world's friendliest professional-grade security monitoring and protection for websites.

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10.12.2021

Why doesn’t firewall block the attacks?

Typically, firewall needs two days to finish training completely. Training is required to analyze your website traffic and thus reduce false positives. If after two days after installation the firew…

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10.12.2021

Why don’t I see my verification mail?

Check other sections of your mail service. It is possible that the letter got into spam. If you use gmail, also check the "Promotions" section

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10.12.2021

What API-keys are used for?

Typically, the Currently, our API-Keys are used for activating WordPress Plugin. But we are to add more integrations soon, including Zapier, where API-Keys will be required for activation.

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10.12.2021

Why can’t i activate Wordpress plugin with API-Keys?

It is required to copy API-Key immediately after it has been generated. Since we don't store API-Keys with authentic namings for the sake of security issues. If you did not copy it from generation wi…

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10.12.2021

What to do if there are problems with the installation?

* Check the version of your PHP, at the moment, versions below 7.0 are not supported by our agent manager, however we plan to do this. * If you have an old version of PHP, we recommend that you upgr…

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10.12.2021

How do I delete an infected file?

It is impossible to completely delete a file marked as infected by an antivirus using our service. This can be a vital file for your website. You can quarantine this file. To do this, select the site…

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10.12.2021

What is a suspicious event?

Suspicious event - any event, either blocked or non blocked because of being low risk, with a sign of a malicious request; Blocked - a suspicious event, found to be critical enough to get blocked;…

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13.03.2022

Issues with installation?

##Requirements 64-bit version of PHP only (32-bit version is not supported) ###Minimum requirements for the correct operation of the modules php 7.0 php-json ###Recommended requirements: ph…

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15.06.2023

Does GDN send my data to other Webtotem clients?

Thanks for the question. You don't have to worry about your personal data. GDN option shares data collected between your websites and does not share it with other WebTotem clients.

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10.12.2021

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